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Cancellation of orders by the buyer - cancellation - without giving any reason

In accordance with Act No. 40/1964 Coll. Civil Code, as amended and supplemented, in particular Act No. 367/2000 Coll. September 2007 customer has the right to withdraw from the contract within 14 days of receipt of goods. If you decide to withdraw from the contract at this time, please comply with all conditions listed below:

  • goods can not be used
  • goods in any way damaged or otherwise degraded
  • delivery cost of sending goods back to the seller pays the buyer, we recommend that returned goods transport insurance
  • together with the returned goods should also be sent an original invoice (receipt)
  • goods may never be sent for mail order shipment of this type can not be accepted by us
  • this claim also applies to the possible exchange of goods

Cancellation of orders by the buyer - withdrawal - showing defect in the product

Seller and Purchaser hereby agree that the law of liability for defects shall expire, unless exercised within 12 months from the date of receipt of the matter by the buyer. If you decide to withdraw from the contract at this time, please comply with all conditions listed below:

  • goods may never be devalued or damaged, the mere presence of the actual manufacturing defect during normal use of the product
  • fill in the complaint report (see paragraph 5)
  • together with the returned goods should also be sent an original invoice (receipt)
  • delivery cost of sending goods back to the seller pays the buyer, we recommend that returned goods transport insurance
  • goods may never be sent for mail order shipment of this type can not be accepted by us

At the same time meeting all the above conditions for returning goods to you the full purchase price (excluding shipping) will send a transfer to your bank account, within 14 working days from receipt of goods. In the case of the admitted claim (failure of the expression) is our party paid the entire amount including shipping cost the buyer incurred by sending the product to the buyer. In the event that any of the above conditions will not unfortunately be able to accept the resignation of contract and consumer goods will be returned.

For the handling of any complaints, email info@outlet-italy.cz


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